It’s Your Business, It’s Your Name

Everyone talks about providing quality customer care, but Paul demonstrates how to make this precept the beating heart of your daily customer interaction. Each team member on the frontline of your business will learn the necessary skills and attitudes that make providing quality customer service more than a slogan. Participants will be encouraged to focus on key aspects of quality customer service that help ensure strong business relationships as well as the longevity of financial success. Points included in this training are:

  • Why Customers Don’t Return
  • The Service Model
  • Understanding Your Customer’s Needs
  • Realizing the Importance of Your Customer
  • Customer Courtesy Rules
  • Consistently Satisfying Your Customer
  • Effective Communication With Your Customer
  • The Benefits of Quality Customer Service

It is critical to remember that customers are the most important people communicated with. They expect value for the money they spend with us. If we don’t provide customers with a good value, they will go elsewhere. A typical dissatisfied customer will tell eight to ten people of his or her experience. It takes twelve positive service incidents to make up for one negative occurrence. Seven out of ten complaining customers will do business with you again if you resolve the complaint in their favor. With this in mind, participants will be reminded that a customer is not dependent on us, we are dependent on them; they are not an interruption of our work, they are the purpose of it; and that no one has ever won an argument with a customer.

For more information on how this customer service training can be an asset to your organization, please contact Paul today.