It’s Your Business, It’s Your Name

Everybody talks a lot about providing quality customer service, but Paul shows you and your team how to make this precept the beating heart of your daily interaction with your customers. Every team member who is on the front line of your business will learn the necessary skills and attitudes to make providing quality customer service more than a slogan. (1) Why customers don’t return; (2) the service model; (3) understanding your customer’s needs; (4) realizing the importance of your customer; (5) customer courtesy rules; (6) consistently satisfying your customer; (7) effective communication with your customer; and (8) the benefits of quality customer service are all discussed during this interactive presentation. Customers expect value for the money they spend with us. Paul encourages the participants to focus on key aspects of quality customer service that help insure strong business relationships, as well as the longevity of financial success.

Community Support & Partnerships

The infancy of successful programs, social movements and partnerships begins with a shared vision that over time has the potential to breed greatness within the confines of a community, as well as beyond. For many, what begins as challenging the process is turned into a vision that develops into a greater idea, fueled by those who are encouraged to take ownership in the cause. Keeping the community excited, involved and supportive will all take center stage as you: (1) understand the specifics of your program; (2) research your target audience; (3) maximize all the tools at your disposal; (4) think smart when dealing with the parameters of your budget; (5) allow the power of networking to overcome obstacles; and (6) share your news with the world. Knowing the limitations on both manpower and dollar power, it is critical that the most effective strategic plan is in place at the beginning of any project. With this in mind, each participant will be challenged to think about the little things that may help those leading the charge to achieve the greater things down the road.

Effective Meetings – Steps to Success

The business world today revolves around a productive exchange of ideas, practices and goals, typically conducted in a meeting forum. Organized procedures allied with active and eager participation are often determining factors to a meeting's effectiveness and success. During the presentation Effective Meetings – Steps to Success, Paul demonstrates the following concepts crucial to being a successful facilitator: (1) common questions surrounding effective meetings; (2) preparation ensures productivity; (3) responsibility of the facilitator; (4) standard parliamentary procedure; (5) the art of engagement – through listening and communicating; and (6) the members' bill of rights. By following a few simple rules and not being afraid to change how things have been done in the past, meetings can once again become empowering and productive.