Business
Topics Presented:
It’s Your Business, It’s Your Name
Everyone talks about providing quality customer service, but Paul shows you and your team how to make this precept the beating heart of your daily customer interaction. Each team member on the frontline of your business will learn the necessary skills and attitudes that make providing quality customer service more than a slogan. (1) Why customers don’t return; (2) the service model; (3) understanding your customer’s needs; (4) realizing the importance of your customer; (5) customer courtesy rules; (6) consistently satisfying your customer; (7) effective communication with your customer; and (8) the benefits of quality customer service are all discussed during this interactive presentation. Customers expect value for the money they spend with us. Paul encourages the participants to focus on key aspects of quality customer service that help ensure strong business relationships as well as the longevity of financial success.
The WOW Factor – Presenting with Ease
As individuals, we converse casually on a daily basis. We become comfortable with our own presentation styles and the ability to persuade others to comprehend our messages. A distinct change takes place, though, when asked to transition from those many individualized conversations to sharing thoughts with an entire group. During The WOW Factor – Presenting with Ease, Paul reveals critical techniques that are essential when striving to become a more polished presenter. One area offered during this high-powered presentation is how to best manage the overall fear and anxiety of public speaking. Other points discussed include: (1) the organization and creation of a complete message; (2) the approach and delivery of a successful message; and (3) effective vocal delivery and composure. Regardless of the industry, learning how to successfully utilize body language, organize thoughts and content, understand group dynamics, respond to audience questions and deliver what you have prepared in the most compelling manner are crucial in the attainment of overall achievement.
Community Support & Partnerships
The infancy of successful programs, social movements and partnerships begins with a shared vision that over time has the potential to breed greatness within the confines of a community, as well as beyond. For many, what begins as challenging the process is turned into a vision that develops into a greater idea, fueled by those who are encouraged to take ownership in the cause. Keeping the community excited, involved and supportive will all take center stage as you: (1) understand the specifics of your program; (2) research your target audience; (3) maximize all the tools at your disposal; (4) think smart when dealing with the parameters of your budget; (5) allow the power of networking to overcome obstacles; and (6) share your news with the world. It is critical that the most effective strategic plan is put in place at the beginning of any project, knowing the limitations of both manpower and dollar power. Participants will be challenged to focus on the small things that will help garner future success.
Effective Meetings – Steps to Success
The business world today revolves around a productive exchange of ideas, practices and goals, typically conducted in a properly facilitated forum. Organized procedures aligned with active and eager participation are often determining factors for a meeting’s effectiveness and success. During the presentation Effective Meetings – Steps to Success, Paul demonstrates the following concepts crucial to being a successful facilitator: (1) common questions surrounding effective meetings; (2) preparation ensures productivity; (3) responsibility of the facilitator; (4) standard parliamentary procedure; (5) the art of engagement–through communication; and (6) the members’ bill of rights. By following a few simple rules and not being afraid to change how things have been done in the past, meetings can once again become empowering and productive.
Media Literacy – Achieving Measureable Results
A successful media campaign hinges on following tried and true methods for creating awareness while effectively harnessing all the tools at your disposal. Informing the press, keeping them interested and positioning the information you want shared will all be explored as you: (1) understand the specifics surrounding your announcement; (2) research your target audience; (3) maximize all the tools for greatest exposure; (4) allow the power of networking to increase your end result; and (5) represent your stance professionally and objectively when interacting with the media. It is critical that the most effective strategic plan be implemented to maximize exposure, knowing that relevance and timeliness matter. With this in mind, participants will be challenged by Paul on the planning, process and persistence needed in order to achieve their desired results.
Sell With Confidence – Unlock Your Potential
If you knock once and there is no answer, then knock again. Very few ideas define the spirit of salesmanship better than this one simple concept. In Sell With Confidence – Unlock Your Potential, Paul will empower your sales team by providing strong fundamentals that refine proven methods and increase productivity, such as: (1) commit to reaching your full potential; (2) structure the day to work in your favor; (3) develop sound mentors; (4) put your rivals to work for you; (5) seek out new business leads; (6) understand why some say “yes” and others say “no”; and (7) arrange a sturdy framework. The essentials of salesmanship offered during this spirited presentation will help your team build quality business relationships while learning strategies and techniques to increase the bottom line.
Sell With Confidence – Unlock Your Potential Management Solutions
To insure your sales force maintains peak performance, Paul has developed a specialized program for sales management teams. Utilizing the companion instructor’s guide for his book, Sell With Confidence, this intense program encourages managers to maximize their teams’ potential no matter the product, service, cause or idea being promoted. Instructing through a step-by-step review of the concepts detailed in his book, attendees will be coached on how to lead others to take hold of practical ideas, polishing sales methods and increasing productivity, to include: (1) how to handle objections gracefully; (2) methods utilized to transform leads into sales; and (3) techniques used when honing an effective approach. Thought-provoking lesson objectives, discussion points, interactive activities, self-directed learning challenges, scripting and role-play scenarios will make this dynamic training an effective tool for those determined to sharpen their sales teams' skills, helping your organization continue to prosper well into the future.
Paul customizes his multi-media presentations to meet the goals & objectives of your group!