Dazzle Them With Customer Service Teacher's Guide

Dazzle Them With Customer Service Teacher’s Guide reminds each participant of the many basic fundamentals of quality customer service. The interactive exercises will assist educators, while teaching the importance of making a good first impression and meeting the expectations of each guest. The 15 units contained in Section I: Understanding the Customer, Section II: Your Impact on the Customer and Section III: Internal and External Customers will give your students a good understanding of the concepts presented, as well as a secure foundation on which to build a strong work ethic and excellent customer service. The 63-page guide includes a PowerPoint presentation on CD, a customer service reference card and student handouts consisting of short quizzes, puzzles and interactive exercises.

$89.00

Qty:

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